Sustainability Measures in Tourism
Sustainability policy
The Management of the Hotel Alísios is committed to being attentive to the way in which its activities interact with the environment, the business community and the local community, adopting responsible management, actively and continuously improving the effectiveness of its Management System, with a view to total Customer satisfaction and pollution prevention.
It also undertakes to comply with legal and other applicable requirements and to develop practices that are consistent with the environment, food safety and its responsibilities as a business operator, not only from the point of view of employment but also of social sustainability in the community in which it operates.
To meet broader sustainability criteria, including the socio-economic impact and well-being of its employees, it establishes objectives and goals in line with the reference standards of its System and enhances the profitability of its business, based on the following 8 axes:
Quality
As part of its activity, Hotel Alísios' main focus is customer satisfaction and safety, which is why it has developed mechanisms in its service provision that enhance customer satisfaction and exceed expectations.
In terms of information that the customer can access in their room, the A to Z Services Directory provides information on all the services that the Hotel offers, including prices, opening hours and usage recommendations.
Food Safety
In terms of food safety, it has developed internal control methods that monitor all food production, from the reception of food products, their storage, cooking methods and reuse of unserved portions, whether through refrigeration or freezing, as applicable.
The mechanism for receiving, analyzing and handling complaints is based on permanent contact with customers and analysis of causes so that unpleasant situations do not occur again.
Environment
Hotel Alísios is aware of the impact of its activities on the environment, promoting and implementing management practices that minimize their less positive effects. Therefore, it is committed to adequately managing the consumption of natural and energy resources as well as the waste it produces.
From this perspective, the following guidelines were established:
- We install low consumption flow meters;
- We use energy-saving lamps in sensitive areas;
- We invite Customers to reuse towels and bed sheets;
- We invite Customers to save water;
- We reset thermostats to more energy-saving temperatures according to weather conditions;
- We control leaks in taps;
- We provide Customers with environmental information promoting reuse/recycling and waste reduction;
- We provide public transport timetables, encouraging walking and reducing private car use;
- Installation of a microgeneration system using photovoltaic panels;
- We reuse printed paper and whenever possible we promote electronic communication, with a view to reducing paper consumption.
Hotel Alísios has identified environmental aspects and classified their impacts according to their significance and has taken mitigation and improvement actions. In this perspective, it has a bank guarantee that covers possible environmental accidents.
Community intervention
Hotel Alísios works to ensure positive impacts at a socioeconomic level, minimizing and, whenever possible, eliminating its negative impacts.
It is the policy of the Hotel Alísios to donate furniture, television sets, bed linen and other items that are no longer suitable for use in the Hotel, to local institutions such as: schools, nursing homes, hospitals and charitable associations, in order to promote their reuse.
The Hotel Alísios also supports the local community in kind, promoting “Tômbolas” whose proceeds go to the Albufeira Volunteer Firefighters; it also sponsors local sports teams with monetary contributions and the provision of sports equipment, among others.
Promotion of Local Responsible Tourism
Hotel Alísios is a member of AHETA (Algarve Hotels and Tourist Enterprises Association) and APAL (Albufeira Promotion Agency) with the aim of promoting and improving the socio-economic benefits of the local and business community.
Hotel Alísios is also committed to collaborating with local schools, in order to provide study visits, internships for students as well as work opportunities.
Hotel Alísios combines the development of tourism in the Algarve region with the improvement of its services and environmental performance, actively involving its Customers, Suppliers and Employees. Promoting internal training is a priority for the hotel's success.
Shopping
Hotel Alísios prioritises the acquisition and promotion of products from the region, thus contributing to the reduction of CO2 emissions resulting from transport and boosting the development of the local economy. In terms of contracting, it selects its service providers from companies in the region and ensures that, when purchasing equipment, capital goods, food, drinks, construction materials, consumables, facilities and services, preference is given to those that meet the greatest possible number and/or are relevant to the following conditions:
- Made from recycled materials.
- Can be recycled locally.
- It can be easily reused or repurposed by the organization or a third party they work with.
- Produced/obtained sustainably.
- Locally produced.
- From local companies.
- From small businesses.
- Have a reliable sustainability certification seal, such as Rainforest Alliance, MSC, FSC, etc.
- Delivered in less packaging and/or more sustainable packaging.
- Energy and/or water efficiency.
- Low pollutant.
- Reduce the need for printing.
- Requires less freight/transportation.
- Use cleaner, more resource-efficient and low-emission transportation options.
- Reflect the nature, history and culture of the area.
- From fair trade suppliers.
- Minimizes food waste.
- Minimizes the use of disposable or single-use items, e.g. single-use plastics
That none of the species, nor any articles made from them (e.g. endangered sturgeon caviar, shells, corals, skins and ivory), which are currently on the IUCN (International Union for Conservation of Nature) Red List of Threatened Species, are caught or purchased for service at our hotel.
Employment and personal development
Hotel Alísios recognizes the importance of recruiting its employees in the region, allowing the majority of salaries to be invested locally and thus providing benefits to other companies in the community.
We also recognise the long-term importance of local residents remaining within the community rather than seeking employment elsewhere. We are confident that this policy will help to preserve our community and the hospitality that is characteristic of our hotel.
As part of its human resources management process, Hotel Alísios prioritizes:
- Equal opportunities - In the selection and performance evaluation process, equal conditions are guaranteed for all candidates/employees, with no discrimination based on sex, race or belief.
- Increasing the level of qualifications - When selecting new employees, we prioritize the best professionals with the aim of increasing the company's potential. Internally, we promote training as a mechanism for individual and collective improvement, adapting the Annual Training Program to the diagnosis of personal and team needs.
- Integration, training and improvement – Employees at all hierarchical levels are provided with guidance for perfect integration into the organization, training and improvement for the good performance of their functions and development of their careers, in addition to opportunities for technical, cultural, social, functional improvement and financial progress.
- Internal selection - We encourage the professional growth and development of our employees by giving preference to internal resources, facilitating functional mobility and versatility.
- Personality rights - All employees are guaranteed confidentiality in the processing of data, and each employee may have access to their information on file.
- Performance evaluation - Maintain an efficient and systematic evaluation of team members in order to ensure good use and development of individual capabilities, thus always maintaining a spirit of safety at all levels.
- Adequate remuneration – The salary policy establishes fair and adequate remuneration criteria, considering individual merit and the local labor market situation.
- Maintaining a good working environment – Maintaining an environment of good relations, establishing human and material conditions suitable for good work performance. Human conditions include the right to appeal, and material conditions include educational, medical-hospital and financial benefits.
- Communication and participation – The means and climate for the broad development of communications and information are promoted, and suggestions are encouraged, in order to achieve the full participation of employees in the spirit and basic objectives of the organization, through new ideas, improvement of working methods and new business opportunities. All employees are familiar with the Hotel Alísios Good Practices Manual.
- Disciplinary management – A regulatory document for disciplinary management has been prepared based on the applicable legal requirements arising from the labor code and internal regulations. This document is distributed to all employees.
Health and Safety at Work
Following its concern for the people who work in the company, Hotel Alísios, within the scope of its policy, also defined its concerns with safety and health, therefore:
- Manage significant occupational risks to prevent injuries, wounds and damage to workers' health;
- Develops awareness-raising and training mechanisms to provide workers with skills in activities that may involve damage, such as manual handling of loads, contact with refrigeration or cooking equipment, contact with electricity, vibrations or fires;
- It also promotes preventive measures related to workers' movements within the facilities or on the way home, whether in terms of falls at the same level, from a height or road accidents;
- Offer your employees a health card.
Environmental sustainability indicators
sustainability-report-2024.pt.pdf
sustainability-report-2024-gb.pdf ,
pt-travelife-responsible-guest-guide-v1.0.pdf ,
fr-travelife-responsible-hospitality-guide-v1.0.pdf ,
